Return & Refund Policy

60-Day Return Period

Customers may request a return within 60 days from the delivery date of the order. The return request should be submitted within this period so that Komorewear can provide the appropriate return instructions.

The return period begins when the order is shown as delivered according to the applicable carrier's delivery record. Returns requested after the 60-day period may not be accepted.

Items Eligible for Return

To help us process returns efficiently, merchandise should be returned in its original condition. Before sending an item back, please make sure it meets the following requirements.

• The return is requested within 60 days of delivery.
• The item is unused and unworn.
• The item has not been washed, altered, repaired, or intentionally damaged.
• The merchandise is returned in its original condition.
• Original tags, packaging, accessories, or included components should be returned when applicable.
• The returned product corresponds to the item purchased from Komorewear.

Preparing Your Return

Please package returned merchandise securely to help prevent damage during transportation. The product should be protected appropriately based on its size and material.

How to Request a Return

If you would like to return an eligible Komorewear purchase, contact our support team before sending the merchandise back. Please include your order information so we can identify the purchase and provide the appropriate return instructions.

Returning Your Package

Return instructions are provided after a return request has been reviewed. Customers should not send merchandise to the business address listed below unless specifically instructed to do so by Komorewear.

Customers are responsible for following the return instructions provided by our support team and ensuring that the returned merchandise is packaged appropriately. Please retain any available return shipment information until the return has been received and the refund has been confirmed.

Refund Processing

After Komorewear receives the returned merchandise, the item will be reviewed to confirm that it meets the conditions of this policy. Eligible refunds are processed within 12 days after the returned item has been received and accepted.

There are no refund processing fees. The applicable refund amount will be returned through the original payment method used for the purchase, subject to the processing time of the payment provider or financial institution.

No Return or Refund Processing Fees

Komorewear does not charge a return processing fee or refund processing fee for eligible returns. Once a return has been received and accepted, the applicable refund is processed without an additional processing charge from Komorewear.

Customers should review the return instructions provided by our support team before shipping merchandise back to ensure that the return is handled correctly.

Items That May Not Qualify

A return may be declined when merchandise does not satisfy the requirements of this policy. This may include products returned outside the 60-day return period or merchandise that has been materially altered or damaged after delivery.

• Returns requested after the 60-day return period.
• Items that have been worn or used beyond reasonable inspection.
• Items that have been washed or otherwise cleaned.
• Items that have been altered, repaired, or modified.
• Items damaged after delivery through customer use or improper handling.
• Items that are returned incomplete when original components are required for the product.

If a returned item does not meet the eligibility requirements, Komorewear will contact the customer with information regarding the return status.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact Komorewear as soon as possible. Our support team will review the order details and provide instructions for resolving the issue.

When contacting us about an order problem, please provide your order information and a clear description of the issue. Photographs or other relevant information may be requested when necessary to evaluate the condition or identity of the merchandise.

Exchange Requests

If you would like to request an exchange instead of a refund, contact Komorewear support before returning the item. Our team can review the request and explain the available options based on the order and product availability.

Because product availability may change over time, an exchange for a specific item, size, color, or style cannot be guaranteed. If the requested replacement is unavailable, an eligible return may instead be handled according to the refund process described in this policy.

How Your Refund Is Issued

Refunds for eligible returned merchandise are issued to the original payment method used when the order was placed. Komorewear does not charge a refund processing fee.

Once Komorewear has processed the refund, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution. This additional posting time is outside Komorewear's direct control.