Cancel/Change Order

Cancellation requests should be submitted as soon as possible after an order is placed. Orders that have not yet entered processing may generally be cancelled upon request.

Because orders can move into processing quickly, we cannot guarantee that every cancellation request will be completed before fulfillment begins. Once an order has been processed or shipped, cancellation may no longer be available.

If you need to change information on an order, contact Komorewear promptly. Depending on the order status, we may be able to assist with certain updates.

• Shipping address corrections
• Changes to product size or color, when available
• Changes to the quantity of an item
• Removal of an item before fulfillment
• Other order details that can reasonably be adjusted before processing

Orders are normally handled within 1 business day. Our processing schedule determines whether a cancellation or change can still be completed.

To request a cancellation or order change, contact our support team with the information needed to identify your order. Providing complete information helps us review the request quickly.

When contacting us about an order cancellation or change, please provide:

• Order number
• Name used when placing the order
• Email address associated with the order
• Specific change or cancellation requested
• Correct information, when requesting an update

For address changes, please provide the complete corrected shipping address so our team can review it accurately.

Customers are responsible for entering a complete and accurate shipping address during checkout. If you notice an address error after placing your order, contact us immediately.

We will attempt to update the address if the order has not yet been processed. Once the package has entered shipment, we may be unable to change the delivery address through our order system.

Once an order has been shipped, it generally cannot be cancelled or modified through our order processing system.

If you no longer want an item after shipment or delivery, please refer to our Return & Refund Policy for information about eligible returns, the 60-day return window, and refund processing.

If a cancellation is successfully approved before fulfillment, the applicable order amount will be refunded according to our refund procedures.

Approved refunds are processed within 12 days. After we process the refund, the payment provider or financial institution may require additional time before the funds appear in the customer's account.

Komorewear does not charge a cancellation or refund processing fee for approved cancellations.

A requested change may not be possible when an order has already progressed too far through fulfillment. This can include orders that have been packed, dispatched, or transferred to a carrier.

If we cannot complete the requested change, we will inform you of the order status and, where applicable, explain the available next step under our Return & Refund Policy.

Requests received after the daily order cut-off may be reviewed on the next business day. Because fulfillment timing can vary, customers should submit cancellation or change requests immediately rather than waiting until the next business day.

If you need to cancel or change an order, please contact us as soon as possible. Our team will review the order status and let you know whether the requested action can be completed.

Please do not send returned merchandise before receiving instructions from our support team. For orders that have already shipped or been delivered, refer to the applicable Return & Refund Policy.